Friday 5:59 PM: The AC Dies, My Soul Follows

Tenant: AC died at 5:59pm Friday Me (Property Manager): Per the lease, after-hours rates apply 🙂 Tenant: It’s still 5:59 HVAC tech: ‘On my way’ = Monday 8:12am Owner: Why is tenant satisfaction down? Also cut OpEx 10% 😵‍💫